Return and Exchange Policy

Return, Exchange, and Warranty Policy
VITO Oil Filter System – Saudi Arabia

1. General Overview
   This Policy applies to all purchases of VITO Oil Filter System units and official accessories distributed within the Kingdom of Saudi Arabia. By purchasing or using a VITO Oil Filter System, the customer agrees to be bound by the terms outlined below.
2. Return and Exchange Policy
   Return/Exchange Window: Products may be returned or exchanged within 2 calendar days from the date of delivery, provided the item meets all return criteria.
   Condition of Returned Items:
   The unit must be completely unused, unwashed, and free of oil residue or food debris.
   The unit must be returned to its original, undamaged manufacturer packaging, including all manuals, filter papers, accessories, and promotional materials.
   Non-Returnable Items:
   Consumables (e.g., cellulose filter papers, oil testers) once opened or unsealed.
   Units that have been operated, filled with oil, or subjected to kitchen use.
   Customized or specially ordered equipment.
   Return Authorization & Logistics:
   Returns must be pre-authorized by VITO Saudi Arabia Customer Support before shipping or dropping off the unit.
   Shipping or transportation costs for voluntary returns or exchanges (non-defective items) shall be borne by the customer.
3. Limited Manufacturer Warranty
   3.1 Warranty Period & Coverage
   VITO Saudi Arabia provides a Two (2) Year Limited Warranty from the date of initial purchase/invoice.
   Covered Components: The warranty strictly covers Parts and Labor required to repair factory manufacturing defects affecting the following primary internal components:
   Motor
   Control Board / Motherboard
   3.2 Warranty Terms & Remedies
   If a covered component fails due to a verified manufacturing defect within the 2-year period, VITO Saudi Arabia will, at its sole discretion, either:
   Repair the unit using original manufacturer parts at no charge for parts or labor.
   Replace the defective component or assembly.
   Repairs performed under warranty do not extend or restart the original 2-year warranty period.
4. Exclusions and Limitations (Misuse Policy)
   This warranty does NOT cover damages, component failures, or operational issues resulting from improper use, negligence, or lack of reasonable maintenance. Specific exclusions include, but are not limited to:
   Operating Misuse:
   Operating the machine without proper VITO filter papers installed.
   Exceeding maximum recommended oil temperatures or submerging the power head/electronics in liquid.
   Running the unit continuously beyond its stated maximum operating cycle, leading to thermal overload.
   Maintenance & Cleaning Neglect:
   Ingress of oil, water, or cleaning chemicals into the motor head casing or electrical enclosure.
   Washing electrical components, motor modules, or motherboards in dishwashers, sinks, or using direct water jets/pressure washers.
   Power & Environmental Damage:
   Damage caused by unstable electrical supply, voltage surges, phase drops, improper grounding, or incorrect power outlets.
   Exposure to extreme ambient conditions, flooding, or external physical impact.
   Unauthorized Service:
   Any repair, modification, tampering, or disassembly attempted by non-authorized technicians or third parties.
   Use of non-genuine VITO spare parts or unapproved filter media.
   Wear and Tear & Accessories:
   Normal wear and tear on consumable or non-electronic parts (e.g., rubber seals, power cables, outer stainless steel body scratch/dents, filter baskets, or particle trays).
5. Claims and Inspection Process
   Submitting a Claim: To initiate a warranty or service claim, the customer must contact VITO Saudi Arabia Support with:
   Proof of purchase (Original Invoice / Sales Receipt).
   Unit Serial Number.
   A detailed description and photo/video evidence of the issue.
   Inspection: All claimed units must undergo diagnostic inspection by an authorized VITO technician to verify if the defect is covered under factory warranty or caused by user misuse.
   Non-Warranty Repairs: If an inspection reveals that the failure is due to misuse or external factors (as outlined in Section 4), VITO Saudi Arabia will provide a cost estimate for parts, labor, and transport for customer approval prior to proceeding with repairs.